SHIPPING & DELIVERY POLICY
Thank you for choosing to shop with Wangaratta Caravans & Marine! We are committed to providing you with a seamless and enjoyable shopping experience. This Shipping and Delivery Policy outlines our procedures for shipping and delivering your orders.
1. Shipping Zones: We currently offer shipping within Australia only.
2. Order Processing Time: Once you place an order, our team will process it within 1-2 business days. Please note that orders placed on weekends or public holidays will be processed on the next business day.
3. Shipping Methods: We utilise reputable shipping carriers to ensure the safe and timely delivery of your orders. The shipping method chosen at checkout will determine the delivery time and cost. Please select from the available options during the checkout process.
4. Delivery Time: The estimated delivery time for your order will depend on your location and the shipping method selected. Please note that delivery times are approximate and may be subject to delays due to unforeseen circumstances or peak seasons.
5. Shipping Costs: Shipping costs will be calculated based on the destination, package weight, and shipping method chosen. The total shipping cost will be displayed during the checkout process before you finalise your order.
6. Order Tracking: Once your order is dispatched, we will provide you with a tracking number via email or SMS. You can use this tracking number to monitor the status and whereabouts of your package during transit.
7. Delivery Attempts: Our shipping carriers will make reasonable attempts to deliver your package to the provided address. In the event of a failed delivery attempt, they may leave a delivery notification or contact you to reschedule delivery.
8. Order Confirmation and Receipt: You will receive an order confirmation via email once your order is successfully placed. This email will contain the details of your purchase and the estimated delivery timeframe. Please keep this confirmation for your records.
9. Missing or Damaged Items: In the rare event that your order arrives with missing or damaged items, please contact our Customer Support team immediately. We will work diligently to resolve the issue and ensure you receive the correct items or a replacement.
10. Change of Delivery Address: If you need to change the delivery address after placing an order, please contact our Customer Support team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible once the order is in transit.
If you have any further questions or require assistance with shipping and delivery, please do not hesitate to contact our friendly Customer Support team. We are here to ensure your shopping experience with Wangaratta Caravans & Marine is exceptional!
Wangaratta Caravans & Marine
56-58 Parfitt Road, Wangaratta VIC 3677
03 5721 8796 or parts@wangcm.com.au